We understand that occasionally customers buy products which turn out not to suit their needs. In this case we will attempt to facilitate the return or exchange for you.

Note that the following conditions apply:
a. All return requests for “Change of Mind” must be made within 30 Days of purchasing the product;
b. The product must be in its original condition, unopened in its original packaging, undamaged and complete with all parts.
c. Original shipping costs will not be refunded;
d. The cost of returning the product(s) to Aventum will be borne by the customer (Aventum may be able to assist with facilitating freight services where required);
i. If you made your purchase using PayPal you may be eligible to have your shipping costs refunded. Find out more by clicking here
e. If you elect to swap the product (eg for an alternative brand) then you will need to pay for the return freight of the replacement product;
f. A minimum restocking fee of 10% of the product value will apply to all returns. On occasion, due to higher costs, a restocking fee up to 30% may apply. You will be advised of any restocking fee over 10% prior to returning the product to us so that you can make an informed decision whether to keep or return the product(s);
g. Some items may not be returned, such as:
   i. Items which have been manufactured, altered, modified or special ordered for a customer;
   ii. Perishable goods such as food and magazines;
   iii. Hazardous materials or flammable liquids or gases;
   iv. Gift Cards/Vouchers
h. All products must be returned to Aventum within 14 Days of receiving authorisation to return.

If you wish to return a product to Aventum, please contact the team via online@aventum.com.au or 03 5221 4300.